Digi Enterprise Edition

DigiHelp

Digi Helpdesk services are managed from our state-of-the-art Solution Center. Our frontline support technicians offer a central point of contact for reporting faults. They manage each issue through resolution, following the customers documented service agreement. The Helpdesk supports:

Level 1: Application Issues
Level 2 Operating System Issues
Level 3 Infrastructure Issues

Certified technicians manage the Helpdesk and Dispatch Service 7*24*365 with expert capability. They deliver an immediate, live response to both administrator and end user issues.

We have a robust call center help desk to support the largest of enterprise organizations’s standard application requirements, including:

  • Cisco VPN and Voice Applications
  • Microsoft Applications
  • IBM Server and Storage Hardware
  • HP Server and Storage Hardware
  • vmware virtualized environments

Digi can support most main-stream applications to ensure your organization always has the most certified and friendly help desk staff supporting your organization, at a fraction of the cost if your organization facilitated it organically.

Contact your local Digi representative today to obtain a customized quotation for your organization and increase the level of support your IT department delivers your internal clients, all at a fixed monthly cost.